Welcome to Fazlaire

Frequently Asked Questions

Do you offer Free Shipping?

Here is a table below that showcases all of our shipping rates:

-Anything above £69.99 is always free no matter where you live.

UK:

-Always free

United States:

-Anything under £69.99 is $5.

Canada:

-Anything under £69.99 is CAD$5.

New Zealand:

-Anything under £69.99 is NZD$6.

Australia:

-Anything under £69.99 is AUD$5.

Worldwide:

-Anything under £69.99 is £6.

Europe:

-Anything under £69.99 is £8.

What is your Refund Policy?

Thank you for shopping with Fazlaire! As a small business, we strive to provide you with the best products and service. Please read our refund policy carefully before making a purchase:

Refunds
We only offer refunds if your order arrives damaged. To qualify for a refund, you must contact us at support@fazlaire.com within 7 days of receiving your order, providing photos of the damage and your order number.

Non-Refundable Situations

Orders that arrive in good condition.

Requests made beyond 7 days of delivery.

Processing Refunds
Once your claim is approved, we will process your refund within 5-7 business days. We appreciate your understanding as we work to provide quality service while managing our resources as a small business.

What is your Shipping Policy?

Due to varying demand and order volume, orders can take up to 10 - 14 business days to be delivered. However, most orders are delivered within 7 - 10 business days.

Below are the locations and their corresponding shipping time in business days:

United States 5 - 10 Business Days

Canada 7 - 12 Business Days

Australia 7 - 12 Business Days

Europe 7 - 12 Business Days

Worldwide 7 - 14 Business Days

All orders will be dispatched from our warehouse within 1 - 3 business days. In peak periods please allow for up to 6 business days for dispatch.

While this is the case, orders could take up to a month to be processed and sent depending on a variety of conditions, we apologise if this may happen, please keep it in mind!

What kind of Payment Methods can I use?

Available payment options may vary based on the country of the order and the total amount of the bill.

Credit/Debit Card
Our financial service provider will automatically charge your credit or debit card. Your order will begin processing once all necessary verifications are complete.

PayPal
At this time, Fazlaire does not support PayPal payments. We're actively working to make this option available soon. In the meantime, you can complete your order with a credit or debit card.

Currency
All transactions on our website are processed in GBP. If your bank or card provider uses a different currency, the final transaction amount may vary due to exchange rates. For more details, please consult your payment provider.

*Please note: Cash on delivery is not available at Fazlaire.*

Versatile Knitted Cross Sweater

Versatile Knitted Cross Sweater

Customer Reviews

Frequently Asked Questions

Country/region